Legal
Refund & Cancellation Policy
Last updated: 15 July 2026
This policy describes your rights regarding cancellations, refunds, and the treatment of your credits on TextileDesign. Payments are processed in INR by Razorpay.
Subscription cancellation
You can cancel your subscription at any time from your account settings. Upon cancellation you retain your plan and any remaining credits until the end of the current billing cycle, and you will not be charged again. We do not provide prorated refunds for partial billing periods.
Top-up credit packs
Credits purchased through top-up packs do not expire as long as your account remains active. Pack purchases are final and non-refundable once the transaction completes and the credits are added to your account.
Refund eligibility
A refund for a first-time subscription purchase may be granted if requested within 14 days of that first purchase, provided you have used less than 10% of the granted credits. Renewals and credit packs are not eligible for this window. Exceptional circumstances (for example, duplicate charges) are reviewed case by case. When a payment is refunded, the credits it granted are removed from your balance.
Failed or errored generations
If a generation job fails because of an error on our servers or with a model provider, the credits consumed by that specific job are automatically refunded to your account balance. This happens per image within a batch.
How refunds are processed
Approved refunds are issued through Razorpay to your original payment method. Razorpay typically completes refunds within 5–7 business days, depending on your bank. To request a refund, email support@cleverlyai.online with the subject "Refund request", your account email address, and details of the charge in question. We reply within 2 business days.